Lately, I have been busy calling up the 2 different service provider which i am subscribed with ..... DiGi (telco) and iZZi (ISP) which tested my patience since i am getting unexpected service from both of them.... hmmm.... which resulted that i have thought of changing the line or even the ISP....hmmm...It's been 3 days since the last day i call up the Telco Helpdesk to get more help but they are pushing my patience aside...with various of reasons.... huh.... but luckily the ISP did something to put off my fire when they sent out ETA on their interruption for the recent upgrade of a new based station near Sri Petaling instead of me using the bandwidth from base stations like Kinrara and The Mines - Sungai Besi.... the downside was the connection went horribly when it kept me disconnected when i am pushing the bandwidth to the max.... or even not showing me healthy sign..... thou the iBurst Terminal Shows 100%.... is this for real?
So...
What I expecting to have from Telco was....
I am planning to have my online Itemized Bill Printed out for Claims for the month but somehow I have been placed on hold till now.... n yet i have yet to get any response from any of the higher level personnel....
The only reason that they gave me was ......
..... sorry sir, no ETA .... no idea on what's going on around ..... at first it was up and it went down ...... sir , at first it affects your account, but later on realized that it affects other accounts as well.... Well, are you guys thinking i am a fool now... haiyorrr.... i bet u have some sort of a call tracking to see how fussy person i am ... when i call in for help.... :)
Anyway, from the outcome.... i am really hoping that all service provider does provides a good updates to their customers no matter how bad your service were or how horrible the server went down..... at least an update a day will suits desperate people like me... how's your opinion? hmmmm...
2 comments:
I always think that a Estimated Time of Repair works best. At least I know it's being handled and I know when I can get back to using it.
Then I can plan things around them.
Yup totally agree with you ... finally they have responded quite well to me and my connection was running pretty well *touch wood :) afterall until the peak hour like 0830 :)
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